They won’t help me do that

Dia regarding Encino, Ca () I signed up for eHarmony and, within 2 hours, chose to cancel once the I would personally receive other sites We common. I went through the website and you will is taught to mention an 800- count. I found myself advised you to due to the fact We before had a merchant account (that i when you look at the good faith noticed is actually signed) they might romantic the brand new account easily wanted nevertheless they create not refund my mastercard to the $251 to your one-year subscription. Y of Vancouver, Canada () We joined eHarmony set for a one-year-membership out-of $250 (3 monthly payments regarding $).

I signed my account on the internet and emailed a consumer functions associate. My Summer credit card declaration suggests that eHarmony possess charged me personally $ getting an additional payment. I emailed the firm to try and care for this dilemma but the brand new response I experienced right back try they’re not able to terminate my registration and 3rd percentage could be billed on . Their refund policy is extremely vague and you may misleading. Their customers attributes representative. Courtney off Venice, Ca () I think eharmony keeps untrue ads. In the 1st section of the email they promote yet another bring regarding 3 months with the price of step one.

Therefore. Wayne out of Coconut Creek, Fl () I have found the firm becoming really deceptive. It market higher suits, but the of those that they delivered myself was indeed anything but. I subscribed to use the free eight-date demo. It failed to work for me personally, so i attempted to terminated online however, We gotten a contact claiming I’d to call during the business hours. Anyone We talked to spoke myself out of canceling from the providing me personally a different seven free months. I tried it again nonetheless planned to terminate however, it go out the person We spoke so you’re able to really was rude and you will said I got went through the one week demo. She said I am able to not rating a refund and advised myself just to keep using the time which i got currently reduced to own.

One month later, I found the assistance getting poor and never appointment my personal means, so i made a decision to terminate the services

I shared with her which i wasn’t interested in using their attributes but she said too bad, you aren’t going to get a reimbursement. Miranda away from Clarksville TN () We subscribed to a-year at eharmony becuase of your great “deal”. I was subscribed to weekly and you may decided to cancel my personal attributes (I’d a thin range criteria and also in six months We got more 50 suits, in my experience it was as well in love so there is no chance to genuinely navigate thanks to all of that with ease). It turned out which i was 8 times through the go out restrict and they’re going to not refund the money. We informed all of them that they can charge myself for the entire day, just not the year and don’t agree to they.

But, because you see, near the bottom of one’s page, on second to help you history section, it change to three days into price of 1 For each Month

We have attempted many time to obtain ahold of somebody and you can they keep informing us to create a letter, which i performed and you will had a standard means letter right back exactly how they might not help me and that they was probably get their currency, (just who wants complaints within just letter in today’s time? I’ve terminated my personal card and you will want to report people afterwards costs while the fraudulant. In the meantime I can consistently query Louise Guerin (Consumer Interactions Manager) to possess an answer. Yveth from Lanham MD () Very disappointed, I siged up to possess a month trial, payed the new subsription, the already been a month as, We have emailed eharmony, terminated the fresh subscription, they haven’t yet responded to me personally, or returned my personal mony. They won’t list an unknown number so you can customer care otherwise provide a current email address to keep an unbarred comunication.